Viewing orders

You can view the orders placed by your customers by clicking Orders in the shop management panel menu.

The order list

After clicking Orders, the order list is shown. The order list initially shows all of the orders placed by your customers, with the most recent order first. The drop-down field above the list lets you filter it to show only orders with a particular status (received, processing, dispatched, cancelled, or returned). You can click on the column headers to sort by any column. The Go to invoice form, as shown in figure 1, lets you jump straight to a particular order if you know its invoice number.

Figure 1. the go-to-invoice form

Order details

After clicking Details on one of the rows in the order list, or using the Go to invoice form, the order details are displayed. This page is divided into several sections:

Customer details
The name and contact details of the customer. Click View account details to to view the full details of their account, including their complete order history.
Address label
Use this form to print an address label. You can set up your label paper on the Administration configuration page.
Delivery method, Payment method
The selected delivery and payment methods.
Delivery address, Billing address
The delivery and billing addresses.
Items ordered
This table shows the item in the order.
Total payment
This table shows the total product cost, delivery cost, any discount, any taxes, and the overall order cost.
Order history
This table shows the order history. When the order is placed an entry is created in the history with the Received status, and the customer is sent a notification e-mail. You can add further entries into the order history using the Update order form, and for each update choose whether to e-mail the customer. You can resend any of these e-mails by clicking Send e-mail on the appropriate row in the order history.
Update order
This form lets you add entries to the order history. To add a new entry, choose a status (received, processing, dispatched, cancelled, or returned), enter any comments, choose whether to e-mail the customer about the update, and click Update.