E-commerce laws

When selling online, you must comply with all applicable laws concerning e-commerce transactions and consumer protection, and any laws specific to your industry sector. Be aware that this article does not constitute legal advice and is provided for information only.

In the European Union

EU directives and regulations form the common basis of the laws for individual member states.

Directive on Consumer Rights (2011/83/EU)

Article 6 requires the trader to provide certain information to consumer prior to their order being placed. This includes:

Article 9 details the consumer’s right to withdraw:

Articles 13 and 14 details the trader’s and consumer’s obligation in the event of withdrawal:

Article 16 details exceptions from the right of withdrawal, including exceptions for the supply of customised or perishable goods.

Article 18 requires the trader to deliver goods within 30 days of the conclusion of the contract, unless the consumer has agreed otherwise.

Article 20 requires that, if the trader operates a telephone line for customers to make contact in relation to the contract, the consumer must not be charged more than the basic rate.

Regulation on Consumer ODR (No 524/2013)

Article 14 requires the trader to provide the following information on their website:

In the United Kingdom

The Companies (Trading Disclosures) Regulations 2008

These regulations require a company to display the following information on all its business letters, order forms, and websites:

You can enter this information on the business details page in the shop management panel.